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Internet and Picture Messaging Settings for Android Phones

You can use this page to add the correct Internet and picture messaging settings for your Android phone.

 

If you perform a master reset on your phone, you will need to complete these steps again to restore the correct Internet and picture messaging settings for GoSmart Mobile. Master resets restore the default APN settings.

 

1. Check mobile network settings and reset APN
  1. From the Home screen, press the Menu key.
  2. Touch Settings.
  3. Touch Wireless & Networks, or Wireless Controls.
    Note: Actual option name depends on software version.
  4. Verify that the Airplane Mode or Flight Mode check box is not selected.
  5. If you see a Mobile Network check box, verify it is selected.
  6. Touch Mobile Networks.
  7. If you see the following check boxes, verify they are selected:
    • Data Enabled
    • Use Packet Data
    • Data Roaming.
      Note: This incurs charges if you roam internationally.
  8. Touch Access Point Names or APNs.
  9. Press the Menu key.
  10. Touch Reset to default (if possible).
  11. Press the Home key.
  12. Test the data connection and access the web to verify it is working correctly.
  13. If these steps did not resolve the issue and you still cannot access the web, proceed to step 2.
2. Verify and update the APN settings
  1. From the Home screen, press the Menu key.
  2. Touch Settings.
  3. Touch Wireless & Networks or Wireless Controls.
    Note: Depends on software version.
  4. Touch Mobile Networks.
  5. Touch Access Point Names or APNs.
  6. If there is a GoSmart (or T-Mobile) APN, touch it. If not, press the Menu key, and touch New APN.
  7. Verify and update the following settings for the Data APN:
    • Name: GoSmart (or T-Mobile)
    • APN: multibrand
    • Proxy: <Leave blank>
    • Port: <Leave blank>
    • Username: <Leave blank>
    • Password: <Leave blank>
    • Server: <Leave blank>
    • MMSC: http://gsmt.mmsmvno.com/mms/wapenc
    • MMS proxy: <Leave blank>
    • MMS port: <Leave blank>
    • MMS protocol: WAP 2.0 (Most phones do not have this field)
    • MCC: 310
    • MNC: 260
    • Authentication type: <Leave blank>
    • APN type:  default,supl,mms
      Important:The APN type must be entered EXACTLY as shown.
      Note: On some Android phones, this field must be selected rather than typed. On these phones, choose the option for Internet + MMS.
    • APN protocol: Ipv4
    • Enable/disable APN: APN Enabled
    • Bearer: Unspecified
  8. Press the Menu key.
  9. Touch Save.
  10. In the list of APNs, delete all others that appear if possible.
    Exception: Do not delete the FOTA APN.
    To delete an APN, follow these steps:
    1. Touch the APN you want to delete.
    2. Press the Menu key.
    3. Touch Delete APN.
  11. Select to activate the GoSmart or T-Mobile APN with the correct settings. The activated APN is usually indicated by a green or blue circle.
  12. Turn the phone off and back on.
  13. Test the data connection and access the web to verify it is working correctly. If not, repeat steps above to edit the APN to set the APN type to <blank>.

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