Wireless Emergency Alerts (WEA) | GoSmart Support

Wireless Emergency Alerts (WEA)

Wireless Emergency Alerts

Last updated: December 1, 2012

 

Commercial Mobile Alert System (CMAS)

CMAS is a new public safety system that enables authorized agencies to send text-like messages to consumers with capable wireless devices to alert them of emergencies in their area.

Through the use of cell towers, CMAS allows the Federal Emergency Management Agency (FEMA) to deliver emergency warnings to specific geographic regions. After receiving a warning, local cell towers broadcast a wireless alert to a dedicated receiver within alert-capable devices in the area.

This is new technology developed to avoid the risk that emergency alerts might get stuck in highly congested areas (a risk with standard mobile voice and texting services). Wireless carrier participation in CMAS is voluntary.

 

NOTICE REGARDING TRANSMISSION OF WIRELESS EMERGENCY ALERTS

 

(Commercial Mobile Alert System)

GoSmart Mobile has chosen to offer CMAS wireless emergency alerts on capable devices throughout the GoSmart Mobile coverage areas <link to www.gosmartmobile.com/coverage-check>, as defined by the terms and conditions of our service agreement.
There is no additional charge for these emergency alerts. Alerts may not be available: on certain devices; if a subscriber is outside the GoSmart Mobile coverage area; or due to interference concerns.

Review our list of alert-capable devices or ask a sales representative for more information.

 

Capable Devices:

  • Coolpad Flo

Notice required by FCC Rule 47 C.F. R. § 10.240, § 10.250 (Commercial Mobile Alert System).

 

Frequently Asked Questions

 

Q: What types of alerts will CMAS deliver?

A: CMAS alerts the public about critical emergencies such as wildfires and hurricanes, major highway accidents, university campus lockdowns, and child abductions. Alerts are issued by the National Weather Service, state and local authorities, and the president of the United States. There are three specific types.

  1. Presidential Alerts
  2. Imminent Threats to Life and Property Alerts
  3. AMBER Alerts

 

Q: Who will receive CMAS alerts?

A: Alerts are geographically targeted, so only customers currently in the threat area will receive them. For example: If an alert is sent in New York, a customer with a capable device who lives in that area will not receive the alert if they are in Chicago at the time the alert is sent. Similarly, someone with a capable device visiting New York from Chicago when the alert is sent would receive the alert.

 

Q: Do I need GPS for alerts to work?

A: No. Alerts are not delivered to specific phones, so CMAS does not need to identify your phone’s location. Rather, an alert is broadcast to a specific area. Any capable device on the GoSmart Mobile network located in that area will receive the alert.

 

Q: What if I travel into an affected area after an alert is sent?

A: Alerts will be sent every 5 minutes until the alert expires. So, if you travel into an affected area after the original alert is sent, you will receive a subsequent alert (unless the alert is expired). Your device will only display the alert once.

 

Q: Are CMAS alerts free?

A: Yes. Customers do not pay to receive CMAS alerts.

 

Q: Do I have to sign up to receive alerts?

A: No. GoSmart Mobile customers with capable devices are automatically signed up for CMAS.

 

Q: Can I block CMAS alerts?

A: Partially. You can block alerts involving imminent threats to safety and/or AMBER Alerts; but, you cannot block emergency alerts issued by the president. See the user manual for your device for instructions or review these general blocking instructions:

 

How to opt out of CMAS alerts

Note: You are able to opt out of all alerts, except presidential alerts

  1. In the application tray tap the CMAS icon.
  2. In the CMAS inbox, select the MENU key and tap SETTINGS
  3. In the SETTINGS menu, tap on IMMINENT THREAT ALERTS
  4. Choose one of the three options.
    • All alerts on - Amber, Imminent threats to safety of life, and Presidential alerts.
    • Extreme alerts only - Imminent threats to safety of life, and Presidential alerts.
    • Alerts off - Presidential alerts only.

 

Q: What will happen when I receive a CMAS alert?

A: CMAS alerts appear much like a text message and are accompanied by a unique audible signal and vibration. Alerts will be short, easy to read, and contain basic information.

 

Q: What devices are capable of receiving CMAS alerts?

A: In most cases, you will need to purchase a new alert-capable handset is you wish to receive alerts. See the list of GoSmart Mobile’s alert-capable devices above. Over time, we will continue to add models to this list. A limited number of GoSmart Mobile devices will just require a software upgrade to become alert-capable.

 

Q: Can I receive CMAS alerts if I have a prepaid phone?

A: Yes. You can receive alerts on a prepaid phone as long as your device is alert-capable.

 

Q: Why did the government start CMAS?

A: CMAS is designed to supplement the existing Emergency Alert System which announces public safety alerts through broadcasters and other media service providers. The system was implemented by the FCC in response to the Warning, Alert and Response Act passed by Congress in 2006.

 

Q: Does the CMAS program have other names?

A: Some agencies and carriers may refer to CMAS as the “Personal Localized Alerting Network” (or PLAN). Others may simply call CMAS “Wireless Emergency Alerts” (or WEA). These names all refer to the CMAS public safety system.

 

Q: How can I learn more about CMAS?

A: For more information, visit the FCC website.