GoSmart Mobile Terms & Conditions | GoSmart Support

GoSmart Mobile Terms & Conditions

Terms & Conditions

Effective June 12, 2015.

Your wireless service is provided by “T-Mobile” (defined as T-Mobile USA, Inc., and its controlled subsidiaries, assignees, and agents. Your agreement for wireless service branded as “GoSmart Mobile®” (“GoSmart Mobile”) is with T-Mobile and includes these Terms and Conditions (“T&Cs”), any applicable supplemental terms and conditions, and your Rate Plan terms, which are available at www.gosmartmobile.com (collectively “Agreement”). Your Rate Plan includes your Service allotments for minutes, messages or data (“Allotments”), rates, coverage and other terms (“Rate Plan”). To the extent any term in your Rate Plan expressly conflicts with these T&Cs, the term in your Rate Plan will govern. Your Agreement applies to each line of Service, although different T&Cs may apply to different lines of Service on your account.

Please read these T&Cs carefully. They cover our relationship with you and important information about the services provided to you (“Service”); your authorized phone, handset, device, SIM card, data card, or other equipment or third party device for which we provide GoSmart Mobile Service (collectively “Device”); and any access and usage charges, taxes, fees and other charges we charge you or that were accepted or processed through your Device (“Charges”). These T&Cs include information on Rate Plan changes, limitations of liability, privacy information and resolution of disputes by arbitration instead of in court.

If you give someone your personal account validation information, they can access and manage your account. Those changes will be binding on you. Your personal account validation information includes the last four digits of your social security number or your passcode. In addition, you may establish “Authorized Users” to manage your account. You, any individual you give your personal account validation information to, and any Authorized User on your account, will each have access to your account information, and each will be able to:

  • Make changes to your account;
  • Add services or features to your account;
  • Remove services or features from your account; and
  • Receive notices and disclosures on your behalf.

All of these activities may result in additional fees, payments due, or Charges to your account, and/or a new agreement or payment terms that will apply to the account. You agree that you will be bound by all such notices, disclosures, changes and terms of agreement, and obligated to pay any resulting fees, payments or Charges. Authorized changes may require your agreement to new T&Cs.

1. Acceptance. YOUR AGREEMENT WITH US STARTS WHEN YOU ACCEPT. You represent that you are at least 18 years old (21 years old or legally emancipated if you are a Puerto Rico customer) and you are legally authorized to enter into this Agreement. You accept your Agreement by doing any of the following: (a) giving us a written or electronic signature, or telling us orally that you accept; (b) activating Service; (c) using the Service; (d) using your Service after you make a change or addition; (e) paying for the Service or a “GoSmart Mobile Device” (a Device purchased from a GoSmart Mobile dealer, or other GoSmart Mobile authorized retailer (“Dealer”)); or (f) opening the GoSmart Mobile SIM kit or failing to activate Service within 30 days after the purchase of your GoSmart Mobile Device. IF YOU DON'T WANT TO ACCEPT, DON'T DO ANY OF THESE THINGS.

2. * Dispute Resolution and Arbitration. WE EACH AGREE THAT, EXCEPT AS PROVIDED BELOW (AND EXCEPT AS TO PUERTO RICO CUSTOMERS), ANY AND ALL CLAIMS OR DISPUTES IN ANY WAY RELATED TO OR CONCERNING THE AGREEMENT, OUR PRIVACY POLICY, OUR RELATIONSHIP WITH YOU, OUR SERVICES, DEVICES OR PRODUCTS, INCLUDING ANY BILLING DISPUTES, WILL BE RESOLVED BY BINDING ARBITRATION OR IN SMALL CLAIMS COURT. This includes any claims against other parties relating to Services or Devices provided or billed to you (such as our suppliers, Dealers or third party vendors) whenever you also assert claims against us in the same proceeding. We each also agree that the Agreement affects interstate commerce so that the Federal Arbitration Act and federal arbitration law apply (despite the choice of law provision in Section 26). THERE IS NO JUDGE OR JURY IN ARBITRATION, AND COURT REVIEW OF AN ARBITRATION AWARD IS LIMITED. THE ARBITRATOR MUST FOLLOW THIS AGREEMENT AND CAN AWARD THE SAME DAMAGES AND RELIEF AS A COURT (INCLUDING ATTORNEYS’ FEES).

Notwithstanding the above, YOU MAY CHOOSE TO PURSUE YOUR CLAIM IN COURT AND NOT BY ARBITRATION IF YOU OPT OUT OF THESE ARBITRATION PROCEDURES WITHIN 30 DAYS FROM THE EARLIER OF THE DATE YOU PURCHASED A DEVICE FROM US OR THE DATE YOU ACTIVATED A NEW LINE OF SERVICE (the “Opt Out Deadline”). You must opt out by the Opt Out Deadline for each line of Service. You may opt out of these arbitration procedures by calling 1-888-236-1260 or completing the opt-out form located at www.gosmartmobile.com/dispute-resolution. Any opt-out received after the Opt Out Deadline will not be valid and you must pursue your claim in arbitration or small claims court.

For all disputes (except for Puerto Rico customers), whether pursued in court or arbitration, you must first give us an opportunity to resolve your claim by sending a written description of your claim to the address in Section 15 below. We each agree to negotiate your claim in good faith. If we are unable to resolve the claim within 60 days after we receive your claim description, you may pursue your claim in arbitration. We each agree that if you fail to timely pay amounts due, we may assign your account for collection, and the collection agency may pursue, in small claims court, claims limited strictly to the collection of the past due amounts and any interest or cost of collection permitted by law or this Agreement.

If the arbitration provision applies or you choose arbitration to resolve your disputes, then either you or we may start arbitration proceedings. You must send a letter requesting arbitration and describing your claim to our registered agent (see Section 15) to begin arbitration. The American Arbitration Association (“AAA”) will arbitrate all disputes. For claims less than $75,000, the AAA’s Supplementary Procedures for Consumer-Related Disputes will apply; for claims over $75,000, the AAA’s Commercial Arbitration Rules will apply. The AAA rules are available at www.adr.org or by calling 1-800-778-7879. Upon filing of the arbitration demand, we will pay all filing, administration and arbitrator fees for claims that total less than $75,000. For claims that total more than $75,000, the payment of filing, administration and arbitrator fees will be governed by the AAA Commercial Arbitration Rules. An arbitrator may award on an individual basis any relief that would be available in a court, including injunctive or declaratory relief and attorneys’ fees. In addition, for claims under $75,000 as to which you provided notice and negotiated in good faith as required above before initiating arbitration, if the arbitrator finds that you are the prevailing party in the arbitration, you will be entitled to a recovery of reasonable attorneys’ fees and costs. Except for claims determined to be frivolous, we agree not to seek an award of attorneys’ fees in arbitration even if an award is otherwise available under applicable law. Puerto Rico customers: Refer to Section 14 for details on the Puerto Rico Telecommunications Regulatory Board’s Dispute Procedure.

CLASS ACTION WAIVER. WE EACH AGREE THAT ANY PROCEEDINGS, WHETHER IN ARBITRATION OR COURT, WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS OR REPRESENTATIVE ACTION OR AS A MEMBER IN A CLASS, CONSOLIDATED OR REPRESENTATIVE ACTION. If a court or arbitrator determines in an action between you and us that this Class Action Waiver is unenforceable, the arbitration agreement will be void as to you. If you choose to pursue your claim in court by opting out of the arbitration provision as specified above, this Class Action Waiver provision will not apply to you. Neither you, nor any other customer, can be a class representative, class member, or otherwise participate in a class, consolidated, or representative proceeding without having complied with the opt out requirements above.

JURY TRIAL WAIVER. If a claim proceeds in court rather than through arbitration, WE EACH WAIVE ANY RIGHT TO A JURY TRIAL.

3. * Your Term of Service. You are a month-to-month customer. If you terminate your Service, your termination will be effective at the end of your current month of Service (unless you port-out your number), and you will remain responsible for all fees and Charges for your Service and usage through the end of your current month of Service. If we terminate your Service, we will determine the date of termination, and you will be responsible for all usage and Charges through the date of termination. You can request us to port your number to another carrier, and Service for that number will be terminated when the porting is complete. If you port your number, you will be responsible for all usage and Charges until the port-out is complete.

4. * Cancellation and Returns. Service Cancellation: If you cancel your Service you remain responsible for all Charges incurred through the date of cancellation. Device Refunds and Restocking Fees: For GoSmart Mobile Device and accessory returns and exchanges, see the applicable return policy, which is available at your place of purchase. Some GoSmart Mobile Devices and accessories may not be refunded or exchanged, and you may be required to pay a restocking fee. GoSmart Mobile Prepaid Service is non-refundable, and no refunds or other compensation will be given for unused airtime balances, lost or stolen prepaid cards, or coupons.

5. Our Rights to Make Changes. This Section, which describes how changes may be made to your Agreement, is subject to requirements and limitations imposed by applicable law, and will not be enforced to the extent prohibited by law. Your Service is subject to our business policies, practices, and procedures, which we can change without notice. WE CAN CHANGE ANY TERMS IN THE AGREEMENT AT ANY TIME.

6. * Your Wireless Device & Compatibility with Other Networks. Your GoSmart Mobile Device may not be compatible with the network and services provided by another service provider. You may buy a Device from us or bring your own Device, but it must, as solely determined by us, be compatible with, and not potentially harm, our network. Some GoSmart Mobile features will be available only on GoSmart Mobile Devices purchased from us. A GoSmart Mobile Device is designed to be used only with GoSmart Mobile Service. You may be eligible to have your GoSmart Mobile Device reprogrammed to work with another carrier, but you must contact us to do so. If you purchased your Device from someone else (not us), you may have to contact the original place of purchase for reprogramming assistance. We reserve the right to prevent your Device from being used on our network. At times we may remotely change software, systems, applications, features or programming on your Device without notice to address security, safety or other issues that impact our network or your Device. These changes will modify your Device and may affect or erase data you have stored on your Device, the way you have programmed your Device, or the way you use your Device. We may offer you changes to systems, applications, features or programming remotely to your Device; you will not be able to use your Device during the installation of the changes even for emergencies.

7. Service Availability. Coverage maps only approximate our anticipated wireless coverage area outdoors; actual Service area, coverage and quality may vary and change without notice depending on a variety of factors including network capacity, terrain and weather. Outages and interruptions in Service may occur, and speed of Service varies. You agree that we are not liable for problems relating to Service availability or quality. Coverage specific to GoSmart Mobile Prepaid Service may be found at www.gosmartmobile.com.

8. Important Emergency and 9-1-1 Information and Emergency Alerts. When making a 9-1-1 call, always state the nature of your emergency and provide both your location and phone number, as the operator may not automatically receive this information. We are not responsible for failures to connect or complete 9-1-1 calls or if inaccurate location information is provided. 9-1-1 service may not be available or reliable and your ability to receive emergency services may be impeded. We may use a variety of information and methods to determine the location of a 9-1-1 call, including Global Positioning Satellites, our wireless network, the street address you have provided us as your primary use location (“Primary Address”), or the location of a known Wi-Fi access point. Even with this information, an emergency operator may not be able to locate you in order to provide emergency services. Other third party entities are involved in connecting a 9-1-1 call and we do not determine the public safety agency to which your 9-1-1 call is routed. If you are porting a phone number to or from us, we may not be able to provide you with some Services, such as 9-1-1 location services, while the port is in process. If you dial 9-1-1 while outside the U.S., 9-1-1 services may not be available. Wi-Fi and 9-1-1 Service: Calling 9-1-1 via Wi-Fi services uses the internet and operates differently than traditional 9-1-1. For example, 9-1-1 service may not work during power or internet (e.g., cable service) outages or disruptions, or if your internet or Service is suspended. Location information when using Wi-Fi may be limited or unavailable. You must provide us with a Primary Address to use Wi-Fi services. If the location at which you primarily use Wi-Fi changes, either temporarily or permanently, you must register the new address via https://my.gosmartmobile.com or by contacting Customer Care; it may take 24 hours or more to update the address information. If you do not give us a Primary Address, we may block your usage of certain Wi-Fi networks. When you call 9-1-1 over Wi-Fi away from your Primary Address, we may have no or very limited information about your location. Text-to-9-1-1: Text to 9-1-1 may be available in some locations where GoSmart Mobile Service is provided, and is dependent on the public safety agency’s ability to receive text messaging. We recommend that you use voice communications as your primary method of contacting 9-1-1. Emergency Alerts. T-Mobile has chosen to offer wireless emergency alerts, within portions of its coverage area, on wireless alert capable Devices. There is no additional charge for these wireless emergency alerts. For details on the availability of this service and wireless emergency alert capable Devices, please visit www.gosmartmobile.com.

9. * Billing. You agree to pay all Charges that were accepted or processed through your Device. You will not have access to detailed usage records or receive monthly bills. For disputed Charges, see Section 14. We round up any fraction of a minute to the next full minute. Airtime usage is measured from the time the network begins to process a call (before the phone rings or the call is answered) through its termination of the call (after you hang up). You may be charged for more than one call/message when you use certain features resulting in multiple inbound or outbound calls/messages (such as call forwarding, call waiting, voicemail, conference calling, and multi-party messaging). Usage and Charges incurred during a Service cycle will be deducted/included in that cycle. Unused Rate Plan Allotments expire at the end of the time period associated with your Rate Plan. Airtime usage applies to all calls processed through your Device, including toll-free, operator-assisted, voice mail, call forwarding and calling card calls. Certain features and services such as operator or directory assistance, data calls or transfers, messaging, internet access and applications may cost extra. Third-Party Service Provider Charges: Your Device can be used to purchase services and products from third party providers and Charges for these purchases may be deducted from your GoSmart Mobile prepaid Services account balance. If you are able to deduct third party provider charges from your GoSmart Mobile prepaid Services account balance, you can block those purchases of third-party products or services by visiting www.gosmartmobile.com or calling us. Data Usage and Messaging: Depending upon your Rate Plan, data usage may be rounded up at the end of each data session, at the end of your Service cycle, and/or at the time you switch data plans. See www.gosmartmobile.com for your Rate Plan details. You will be charged for text, instant or picture messages, and email whether read or unread, sent or received, solicited or unsolicited. We use filters to block spam messages, but we do not guarantee that you will not receive spam or other unsolicited messages, and we are not liable for such messages. Wi-Fi Billing:Charges for Wi-Fi usage will be based on the network (Wi-Fi or cellular) to which your Device was connected at the start of the call or other Service. Check your Device indicator to know if you are on a cellular or Wi-Fi network. Additional incoming and outgoing calls initiated while you are already connected to a network (e.g., call waiting, call forwarding, conference calling) are also charged based upon the network upon which the original call was initiated. Calls may drop if you move between Wi-Fi networks or between Wi-Fi networks and a cellular network. We will charge you based on the time at the location of the Wi-Fi network (or a nearby cell tower) if we know its location. If we are unable to determine the location of the Wi-Fi network, we may base the time of the call on the local time associated with the Service area associated with your telephone number.

10. * Data Plans and Other Features. Your Device may not be able to access data, or you may be charged for data usage on a pay per use basis, unless data Service is included in your Rate Plan (collectively “Data Plan”). Additional important information about your Data Plan and internet services can be found at www.gosmartmobile.com. To differentiate the services we sell, at times and at locations where there are competing customer demands for network resources, we give the data traffic of customers who choose T-Mobile-branded services precedence over the data traffic of customers who choose non-T-Mobile-branded services such as GoSmart Mobile. Where the network is lightly loaded, a GoSmart Mobile customer will notice little, if any, effect from having lower priority. This will be the case in the vast majority of times and locations. At times and at locations where the network is heavily loaded in relation to available capacity, however, GoSmart Mobile customers will likely see reductions in data speeds, especially if they are engaged in data-intensive activities. T-Mobile constantly works to improve network performance and capacity, but there are physical and technical limits on how much capacity is available, and at constrained locations, the frequency of heavy loading in relation to available capacity may be greater than at other locations. When network loading goes down or the GoSmart Mobile customer moves to a location that is less heavily loaded in relation to available capacity, the GoSmart Mobile customer’s speeds will likely improve. See gosmartmobile.com/OpenInternet for details. Permissible and Prohibited Uses: Your Data Plan is intended for Web browsing, messaging, and similar activities. Examples of other uses that are not permitted because they are a misuse of your Device or your Service can be found in Section 17. Tethering your Device to other lawful devices is permitted pursuant to the terms and conditions and allotments of your Data Plan. Protective Measures: To provide the best possible experience for the most possible customers and minimize capacity issues and degradation in network performance, we may take certain steps to manage our network. If you use your Data Plan in a manner that could interfere with other customers’ service, affect our ability to allocate network capacity among customers, or degrade service quality for other customers, we may suspend, terminate, or restrict your data sessions, or switch you to a more appropriate Data Plan. We also manage our network to facilitate the proper functioning of services that require consistent high speeds, such as video calling, which may, particularly at times and in areas of network congestion, result in reduced speeds for other services. Additionally, we may implement other network management practices, such as deploying streaming video optimization technology. This technology is intended to manage data usage on the network, reduce the risk of streaming video stalling and buffering, and reduce the amount of high-speed data consumption used for streaming video. Streaming video optimization improves streaming video reliability as well makes room for other users to enjoy higher browsing speeds. The streaming video optimization process is agnostic as to the streaming video content itself and to the website that provides it. While most changes to streaming video files are likely to be indiscernible, the optimization process may minimally impact the appearance of the streaming video as displayed on a user’s device. These practices operate without regard to the content itself or the source of the content, and do not discriminate against offerings that might compete against those offered by us on the basis of such competition. Downloadable Content and Applications: Content or Applications (e.g., downloadable or networked applications, wallpapers, ringtones, games, and productivity tools) (“Content & Apps”) that you can purchase with your Device may be sold by third parties. For some third party purchases, although the charges may be deducted from your GoSmart Mobile prepaid Service account balance, we are not responsible for the Content & Apps, including download, installation, use, transmission failure, interruption, or delay, or any content or website you may be able to access through the Content & Apps. Unless otherwise stated, any support questions for these Content & Apps should be directed to the third party seller. You may be able to restrict access and certain services by implementing controls available at www.gosmartmobile.com. When you use, download or install Content & Apps sold by a third party seller, you may be subject to license terms between you and third parties. When you use, download, or install Content & Apps that you purchase from us, the Content & Apps are licensed to you by us and may be subject to additional license terms between you and third parties. Whether purchased from us or a third party, any Content & Apps you purchase are licensed for personal, lawful, non-commercial use on your Device only. You may not transfer, copy, or reverse engineer any Content & Apps, or alter, disable or circumvent any digital rights management security features embedded in the Content & Apps. Content & Apps may not be transferable from one Device to another Device. Some Devices or Content & Apps may continue to have contact with our network without your knowledge, which may result in additional Charges, for example, while roaming internationally. Software on your Device may automatically shut down or limit the use of Content & Apps or other features or Services without warning. We are not responsible for any third party content, advertisements, or websites you may be able to access using your Device. Use of Information: We may retain, use, and share information collected when you download, use, or install some Content & Apps, may update your Content & Apps remotely, or may disable or remove any Content & Apps at any time. Refer to our Privacy Policy located at www.gosmartmobile.com/privacy, as well as the Content & Apps creator’s or owner’s privacy policy for information regarding their use of information collected when you download, install, or use any third party Content & Apps. We are not responsible for any transmission failure, interruption, or delay related to Content & Apps, or any content or website you may be able to access through the Content & Apps. Wi-Fi Calling: You acknowledge and agree that your use of any Wi-Fi network is permissible and that you (and not us) are solely responsible for your use. Cell Broadcasts (alerts that go to certain customers), Emergency Alerts and Wireless Priority Service (“WPS”) may not be available with Wi-Fi Calling.

11.* Roaming and International Calling. Roaming: Your Device may only be used within the T-Mobile owned domestic network coverage area (and not off-network or roaming on affiliate networks). International Roaming & Dialing: International roaming and dialing are available with some Rate Plans and on some Devices and may require an additional feature on your account. Whether roaming internationally or making and sending international calls and messages while in the U.S. (or Puerto Rico), you may be charged international rates (including for voicemails left for you and for data usage). This includes per minute rates for calls and, while roaming internationally, per minute rates for calls transferred to your voicemail and the relevant data rates for data usage. You may be charged for more than one call for unanswered calls that are forwarded to voicemail regardless of whether the calls result in an actual voicemail message being left for you and regardless of whether your Device is on or off. Some Devices and applications may incur usage and Charges while roaming. You may be able to disable these applications and features through your Device settings. Different rates and rounding increments apply in different countries. See www.gosmartmobile.com for information on international access, rates, Services and coverage. While roaming internationally, your data throughput may be reduced and your Service may be otherwise limited or terminated at any time without notice.

12. * Taxes, Fees, and Surcharges. Taxes and Fees. You agree to pay all taxes and fees imposed by governments or governmental entities. We may not give advance notice of changes to taxes & fees. To determine taxes & fees, we will use the street address you identified as your Place of Primary Use (“PPU”). The PPU for Puerto Rico customers must be in Puerto Rico. If you did not provide the correct PPU, or if you provided an address (such as a PO box) that is not a recognized street address, does not identify the applicable taxing jurisdictions or does not reflect the Service area associated with your telephone number, you may be assigned a default location for tax purposes. In the event you dispute your tax jurisdiction location or with respect to any disagreement regarding the taxes and fees assessed, you must request a tax refund within 60 days of our notification to you that the tax has been assessed. Surcharges. You agree to pay all Surcharges. Surcharges are not mandated by law, they are our Charges that are collected and retained by us. The components and amounts of these Charges are subject to change without notice. Surcharges include, but are not limited to, charges, costs, fees and certain taxes we incur to provide Services (and are not government taxes or fees imposed directly on our customers that we must collect by law). Examples include general and administrative fees (such as certain costs we incur to provide Service) as well as governmental-related Surcharges (such as Federal or State Universal Service fees, regulatory fees, and gross receipts taxes). Surcharges will apply whether or not you benefit from the programs, activities or services included in the Surcharge. Surcharges are included in the price of your selected Rate Plan or prepaid refill.

13. * Payments. Your GoSmart Mobile Service account balance, if sufficient, or your active Service plan gives you access to Service for a limited amount of time; you must use your Service during the designated period of availability. To use GoSmart Mobile you must purchase Service in advance; Service will be suspended when your purchased Service is fully depleted; and/or you are at the end of the time period associated with your GoSmart Mobile Service plan. Monthly plan features are available for 30 days, however, depending on the time of day that you activate your Service or that your Service expires, your Service cycle may not equal 30 full 24 hour days. Your monthly plan will be automatically renewed at the end of 30 days if you have a sufficient GoSmart Mobile Service account balance to cover your GoSmart Mobile Service plan before the first day after your Service cycle. If you do not have a sufficient GoSmart Mobile Service account balance, your Service will be suspended. If you do not reinstate Service within the required period based upon your Service plan, your phone number will be reallocated. The Charges for Service and the amount of time that Service is available following activation of your GoSmart Mobile Service account balance may vary; see www.gosmartmobile.com for more information.

14. *Your Right to Dispute Charges. Unless otherwise provided by law, you agree to notify us of any dispute regarding your Charges to your account within 30 days (20 days for Puerto Rico customers) after the date you first receive the disputed Charge. If you do not notify us of your dispute in writing within this time period (Puerto Rico customers may also notify us by phone at 1 877-582-7788 or 611 from your Device, or by personal delivery at our stores of the written objection), you may not pursue a claim in arbitration or in court (or before the Telecommunications Regulatory Board for Puerto Rico customers). Except for Puerto Rico customers and unless otherwise required by law, you must pay disputed Charges until the dispute is resolved. If you accept a credit, refund or other compensation or benefit to resolve a disputed Charge, you agree that the issue is fully and finally resolved. For unresolved disputes see Section 2 above. To contact or notify us, see Section 15.

Puerto Rico customers: We will provide you with a determination regarding any dispute that is presented to us in accordance with this Section 14 within 15 days after we receive it. You will have 20 days from the mailing date of the notification to request reconsideration of our determination’s result. You may appeal our resolution’s determination to the Telecommunications Regulatory Board (“Telecommunications Board”) by filing a petition for review up to 30 days after the date of our determination. Your petition for review shall be made through the filing of a document containing the following information: (a) your name and address; (b) our company name; (c) the pertinent facts; (d) any applicable legal provisions that you are aware of; and (e) the remedy you are requesting. The document may be filed handwritten or typewritten, and must be signed by you. You must send us a copy of your document to the following address: GoSmart Mobile Customer Relations, P.O. Box 3220, Albuquerque, NM 87190, Attn.: Customer Service Manager. You must send your petition for review to the Telecommunications Board at the following address: 500 Ave. Roberto H. Todd (Pda. 18 – Santurce), San Juan, Puerto Rico 00907-3941. The Telecommunications Board will review our determination only on appeal. You are advised of the provisions regarding suspension of Service that appear in Law 33 of July 7, 1985, Law 213 of September 12, 1996 and Regulation 8065 promulgated by the Telecommunications Board regarding the procedures for customer’s dispute resolution and suspension of Services. You are also advised of Regulation 7848 promulgated by the Telecommunications Board regarding general practices and procedures before such agency.

15. * Notices and Customer Communications. You expressly consent to be contacted, by us or anyone calling on our behalf, for any and all purposes, at any telephone number, or physical or electronic address where you may be reached, including any wireless telephone number. You agree that we may contact you in any way, including pre-recorded or artificial voice or text messages delivered by an automatic telephone dialing system, or e-mail messages delivered by an automatic e-mailing system. You agree that we also have the consent to contact any authorized users on your account in any manner set forth in this Section. You expressly acknowledge that this consent cannot be revoked without prior written agreement and acceptance by us. Notices from us to you are considered delivered on the day and time we send them to your Device or by email or fax to any email or fax number you provided to us, or 3 days after mailing to the address you provide us. For multi-line accounts, a “Primary Telephone Number” may be assigned to your account for the purpose of receiving notices from us, as well as for other purposes. If you would like to designate a Primary Telephone Number, please contact us. Your consent to be contacted may be revoked only if it is in writing and is with our express agreement.

You may contact our Customer Care department at www.gosmartmobile.com, by calling 1 877-582-7788 or 611 from your Device, or by writing to: Customer Relations, P.O. Box 3220, Albuquerque, NM 87190. Notices from you to us are considered delivered when you send an email or 3 days after mailing to the addresses above.

To begin arbitration or other legal proceeding, you must serve our registered agent. Our registered agent is Corporation Service Company and can be contacted at 1-866-403-5272. For Puerto Rico customers, our registered agent is The Prentice-Hall Corporation System, Puerto Rico, Inc. c/o FGR Corporate Services, Inc., Oriental Bank Building, Suite P-1, 254, Muñoz Rivera Avenue, San Juan, Puerto Rico, 00918, phone: 1-800-927-9801.

16. * Lost or Stolen Devices. You agree to notify us if your Device is lost or stolen. Once you notify us, we will suspend your Service. After your Service is suspended, you will not be responsible for additional usage charges incurred in excess of your Rate Plan Charges, applicable taxes, fees, and Surcharges. If you request that we not suspend your Service, you will remain responsible for all usage, Charges incurred and applicable taxes and fees. We may prevent a lost or stolen Device from registering on our and other networks. California customers: For Charges incurred before you notify us, you are not liable for Charges you did not authorize, but the fact that your Device or Account was used is some evidence of authorization. You may request us to investigate Charges you believe were unauthorized. We may ask you to provide information and you may submit information to support your request. If we determine the Charges were unauthorized, we will credit your account. If we determine the Charges were authorized, we will inform you within 30 days and you will remain responsible for the Charges.

17. * Misuse of Service or Device. By activating or renewing Service with us or by purchasing a GoSmart Mobile Device that is sold for use with the GoSmart Mobile Service, you agree that you do so because you want Service from us and not for any other purposes. You agree not to misuse the Service or Device, including, but not limited to: (a) reselling or rebilling our Service; (b) using the Service or Device to engage in unlawful activity, or in conduct that adversely affects our customers, employees, business, or any other person(s), or that interferes with our operations, network, reputation, or ability to provide quality service, including but not limited to the generation or dissemination of viruses, malware or “denial of service” attacks; (c) using the Service as a substitute or backup for private lines or dedicated data connections; (d) tampering with or modifying your GoSmart Mobile Device; (e) "spamming" or engaging in other abusive or unsolicited communications, or any other mass, automated voice or data communication for commercial or marketing purposes; (f) reselling GoSmart Mobile Devices for profit, or tampering with, reprogramming or altering GoSmart Mobile Devices for the purpose of reselling the GoSmart Mobile Device; (g) using the Service in connection with server devices or host computer applications; (h) using applications which automatically consume unreasonable amounts of available network capacity; (i) using applications which are designed for unattended use, automatic data feeds, automated machine-to-machine connections, or applications that are used in a way that degrades network capacity or functionality; or (j) assisting or facilitating anyone else in any of the above activities. Unless authorized by us, you agree that you won't install, deploy, or use any regeneration equipment or similar mechanism (for example, a repeater or signal booster) to originate, amplify, enhance, retransmit or regenerate a transmitted RF signal and, unless authorized by us, you agree that you will not use a telephone number on our network for any purpose but for access to the public switched telephone network. You agree that a violation of this Section harms us, which cannot be fully redressed by money damages, and that we shall be entitled to immediate injunctive relief in addition to all other remedies available.

18. Our Rights to Limit or End Service or the Agreement. WE MAY LIMIT, SUSPEND OR TERMINATE YOUR SERVICE OR AGREEMENT WITHOUT NOTICE FOR ANY REASON, INCLUDING, WITHOUT LIMITATION, if you, any user of your Device, or any user on your account: (a) breaches the Agreement; (b) provides inaccurate information we can't verify; (c) lives in an area where we don’t provide Service; (d) transfer(s) Service to another person without our consent; (e) becomes insolvent, goes bankrupt or threatens bankruptcy (except as prohibited by law); (f) misuses your Service or Device as described in Section 17, above; (g) uses your Service or Device in a manner that is excessive, unusually burdensome, or unprofitable to us; or (h) are on a Rate Plan that we determine is no longer available to you. We may impose, usage or other limits to your Service, suspend your Service, or exclude certain types of calls, messages or sessions (such as international, 900 or 976 calls), in our sole discretion and without notice. This paragraph constitutes notice to Puerto Rico customers that your Service may be suspended or cancelled if you engage in any of the foregoing actions in Sections 17 and 18, or in T-Mobile’s sole discretion.

19. * Intellectual Property You agree not to infringe, misappropriate, dilute or otherwise violate the intellectual property rights of GoSmart Mobile, T-Mobile, or any third party. Except for a limited license to use the Services, your purchase of Services and GoSmart Mobile Devices (or other Devices) does not grant you any license to copy, modify, reverse engineer, download, redistribute, or resell the intellectual property of GoSmart Mobile, T-Mobile, or others related to the Services and GoSmart Mobile Devices (or other Devices); this intellectual property may be used only with your Service unless expressly authorized by us. You agree that a violation of this Section harms us, which cannot be fully redressed by money damages, and that we shall be entitled to immediate injunctive relief in addition to all other remedies available. In conjunction with our rights under paragraph 18, it is our policy, in appropriate circumstances and in our sole judgment, to suspend or terminate the Service of any subscriber, account holder or user who is deemed to be a repeat or blatant infringer of copyrights. For more information see www.gosmartmobile.com/dmca.

20. Digital Millennium Copyright Act (“DMCA”) Notice. If you believe that material residing on our system or network infringes the copyright of you or the copyright of a person or entity for whom you are authorized to act, notify our Designated agent by using the notice procedure under the DMCA and described at www.gosmartmobile.com/dmca. After receiving notice, we may remove or disable access to any infringing material as provided for in the DMCA. Our Designated Agent is: Christina Kirkpatrick, 12920 S.E. 38th Street, Bellevue, WA 98006; copyrightagent@t-mobile.com; phone: 425-383-4000. There are substantial penalties for sending false notices.

21. * Privacy Information. Our Privacy Policy describes how we collect, use, and share information related to your use of our Service and is available online at www.gosmartmobile.com/privacy. We may change our Privacy Policy at any time to provide updates to or clarification of our practices. You should refer to our Privacy Policy often for the latest information and the effective date of any changes. In addition, data from your Device may automatically be stored on your SIM card, Device or our network. Your data may remain on the Device even if your SIM card is removed. The data left on your Device will be accessible to others who use your Device, and may be deleted, altered, or transferred to our network servers.



24. * Indemnification. You agree to defend, indemnify, and hold us harmless from any claims arising out of use of the Service or Devices, breach of the Agreement, or violation of any laws or regulations or the rights of any third party by you, any person on your account, or that you allow to use your Service or Device.

25. * Enforceability and Assignment. A waiver of any part of the Agreement in one instance is not a waiver of any other part or any other instance and must be expressly provided in writing. If we don’t enforce our rights under any provisions of the Agreement, we may still require strict compliance in the future. Except as provided in Section 2, if any part of the Agreement is held invalid that part may be severed from the Agreement. You can't assign the Agreement or any of your rights or duties under it without our written consent. We may assign all or part of the Agreement or your debts to us without notice. The Agreement is the entire agreement between us and defines all of the rights you have with respect to your Service or Device, except as provided by law, and you cannot rely on any other documents or statements by any sales, service representatives or other agents. If you purchase a Device, services or content from a third party, you may have a separate agreement with the third party; we are not a party to that agreement. The original version of the Agreement is in English. To the extent there are conflicts between the English version and any other language version, the English version will control. Any determination made by us pursuant to this Agreement, shall be in our sole reasonable discretion. Paragraphs marked “*” continue after termination of our Agreement with you.

26. * Choice of Law. This Agreement is governed by the Federal Arbitration Act, applicable federal law, and the laws of the state in which our records indicate your telephone number is located, without regard to the conflicts of laws rules of that state. Foreign laws (except for Puerto Rico) do not apply. Arbitration or court proceedings must be in: (a) the county and state in which our records indicate your telephone number is located, but not outside the U.S; or (b) in Puerto Rico if your billing address is in Puerto Rico. If any provision of the Agreement is invalid under the law of a particular jurisdiction, that provision will not apply in that jurisdiction.