Phone Security | GoSmart Support

Phone Security

Phone Security

Last updated: February 12, 2013

The theft or loss of a device is a difficult experience. Fortunately, GoSmart Mobile provides a few easy-to-setup security features that can protect your information and simple steps you can take to secure your information and account if your GoSmart Mobile device is ever lost or stolen.

What should I do if my phone is lost or stolen?
StepGoSmart Mobile Customers

Locate or secure your phone.

You can use several free and/or premium applications from Google Play, Windows Marketplace, Nokia Ovi, or the BlackBerry App World to locate or secure your device. Please follow the instructions associated with these applications in order to locate and secure your missing device.

Suspend your line.

To suspend your service, you must call GoSmart Mobile Customer Care at 1-877-582-7788.

Replace your phone and restore your service.

To replace your device, you can:

  • Purchase a device through GoSmart or at a retail location.
  • Use another UNLOCKED device you may already have with a new GoSmart Mobile SIM card that you can purchase through or at a retail location.

To restore your service, call GoSmart Mobile Customer Care at 1-877-582-7788 to have the SIM and IMEI numbers added to your existing account.

This allows you to use the same account and keep your account balance without needing to transfer the funds to a new account.

Once you have your new device and restore your service, you may need to transfer your contacts and other personal information. To avoid data loss, when a phone is stolen or lost, you can use mobile data back-up solutions found online.


Recommended Security Features to Protect Your Phone

GoSmart Mobile requires all of our device manufacturers to include basic locking functionality such as a device PIN or lock code on all our devices and with all operating systems. This locking feature is the first line of defense against the risk of unauthorized calls and charges. For information on setting up your device's PIN or lock code, go to and look for your specific device's User Manual.

Protecting Yourself Against Identity Theft

What is identity theft?

Identity theft is a serious and potentially devastating crime. Identity theft occurs when someone commits or attempts fraud by using a victim's personal information, such as name, date of birth, Social Security number (SSN), driver's license number, etc. They may use this information to open new credit cards or other accounts in the victim's name.

How do thieves steal an identity?

There are a variety of methods used by thieves to obtain someone's identity, which include:

  • Theft – traditional forms of obtaining information by stealing wallets, purses, mail (such as bank or credit card statements), pre-approved credit offers, new check orders, or tax information.
  • Address Change – diverting billing statements to another location by completing a postal change of address form or convincing companies the victim deals with to change the address on an account.
  • Dumpster Diving – the act of digging through the trash for documents containing personal or confidential information.
  • Phishing or Smishing – a technique where a scam artist sends an e-mail or text message that appears to be from a legitimate source in an attempt to con individuals into providing personal or financial information (e.g. credit card numbers).
  • Hacking – illegally gaining access to another person's e-mail or other online accounts.
  • Skimming – stealing credit/debit card information by using a fraudulent storage device hidden in the card slot of ATMs or gas pumps to read a victim's card.
How does GoSmart Mobile work to fight identity theft?

GoSmart Mobile is committed to safeguarding the personal and account information of our customers and employees. We have established physical, technical and administrative safeguards to help prevent unauthorized access, maintain data accuracy, and to help ensure only appropriate use of information GoSmart Mobile offers customers the ability to place passwords on their accounts, both online and when calling GoSmart Mobile, as well as extensive privacy security training to all GoSmart Mobile employees.

What can you do to help fight identity theft?

Awareness is an effective weapon against identity theft. Armed with the knowledge of how to protect yourself and taking appropriate measures like password protecting your cell phone, you can make it much more difficult to be victimized by identity thieves. You can also help fight identity theft by educating your friends, family, and members of your community. The Federal Trade Commission (FTC) has prepared a collection of easy-to-use materials to enable anyone, regardless of existing knowledge about identity theft, to inform others about this serious crime.

To learn more, visit

How you can find out if your identity has been stolen, and what should you do if it has?

The best way to monitor for identity theft is to scrutinize your accounts and bank statements each month for any unauthorized activity, and check your credit report on a regular basis. If you check your credit report regularly, you may be able to limit the damage caused by identity theft.

For more information, visit the FTC's web site at