Last Updated: November 25, 2015
WHAT TYPES OF INFORMATION WE COLLECT ABOUT YOU
We collect information about you and your associated device(s) when you use our products or services or otherwise interact with us or with third-party services through our products and services. Examples of the types of information we collect include:
"Personal Information" means information that we directly associate with a specific person or entity (for example, name; addresses; telephone numbers; email address; Social Security Numbers; call records; wireless device location). Personal information does not include "de-identified," "anonymous," or "aggregate" information – which are not associated with a specific person or entity.
Customer Proprietary Network Information (CPNI)
Customer Proprietary Network Information, or "CPNI," is a subset of Personal Information that is generated in connection with the telecommunications services we provide to you. CPNI includes, for example, call details, call location information, and certain information about your rate plans and features. CPNI does not include your name, address, and phone number.
Network and Device Information
We may collect information about your use of our network (or other carriers' networks when roaming domestically and internationally) and the device(s) associated with your account, network data related to WiFi usage and device, and performance information, as well as data relating to your use of our website, applications and other products and services.
We may collect your device's location whenever it is turned on (subject to coverage limitations).
Performance and Diagnostic Data
We may collect performance and diagnostic data about your use of our network, networks you roam on, WiFi services or your device. For example, we may collect information about the performance of the device, signal strength, dropped calls, data failures, battery strength and other device or network performance issues. We may also collect information about applications on your device, the fact that an application has been added, when an application is launched or fails to launch, and length of time an application has been running.
When you use a video application with your GoSmart service, for example TMobile TV, on your device, we may collect information about the programs you watch to determine customer viewing habits so that we can tailor video selections to you or our customers.
Collection of Information About Children
We do not knowingly solicit to children to purchase our services or products. If, however, you authorize a child to use our services or products by providing them a device associated with your GoSmart account, any information associated with such use will be treated as your information in accordance with this Policy.
Our websites are not designed to attract children under the age of 13 and we do not intentionally or knowingly collect Personal Information on our websites from anyone under the age of 13. We encourage parents to be involved in the online activities (including wireless Internet browsing) of their children to ensure that no information is collected from a child without parental permission.
HOW INFORMATION ABOUT YOU IS COLLECTED
GoSmart collects information about you in three primary ways:
Information You Provide
We collect information that you provide to us when you apply for and use or purchase our products or services or otherwise communicate with us.
For example, some of the ways you may provide information to us include:
- When you sign up for our voice or data services or purchase other products or services, we may collect personal contact, billing, and credit information.
- When you establish or modify an online account, we may collect user identification, passwords, and/or security question responses that you will use for future sign-on.
- When you interact with our customer service representatives, enter information on our websites, submit survey responses, or pay for services, we may also collect Personal Information and other information. We may monitor and record phone calls, e-mails, live chats, or other communications between you, your device, and our Customer Service representatives or other employees or representatives.
Information We Collect Automatically
We automatically collect a variety of information associated with your use of your device (on our network, when roaming,or in WiFi mode) and our products and services, some of which may be associated with you.
For example, some of the ways we may automatically collect information include:
- Our systems capture details about the type and location of wireless device(s) you use, when the device is turned on, calls and text messages you send and receive (but we do not retain the content of those calls or messages after delivery), and other data services you use.
- We may also gather information about the performance of your device and the network. Some examples of the types of data collected include: the applications on the device, signal strength, dropped calls, data failures, and other device or network performance issues.
- Cookies, Web Beacons, and Similar Technologies
We may use, or we may engage third-parties to use on our behalf, cookies (small data text files placed on your computer or device) or similar technologies to identify your computer or device and record your preferences and other data so that our websites can personalize your visit(s), see which areas and features of our websites are popular, and improve our websites and your experience.
We may also use Web beacons (small graphic images on a Web page or an HTML e-mail) to monitor interaction with our websites or e-mails. Web beacons are generally invisible because they are very small (only 1-by-1 pixel) and the same color as the background of the Web page or e-mail message.
Depending upon your device or computer, you may be able to set your browser(s) to reject cookies or delete cookies, but that may result in the loss of some functionality on our websites. If we combine or link cookie or Web beacon information with Personal Information, we will treat the combined or linked information as Personal Information under this Policy.
- Web Browsing Activity
GoSmart Websites. When accessing GoSmart websites, mobile websites and related applications and widgets designed for your device or web-based experience, we automatically collect certain information about your device and your visit, such as your IP address, browser type, date and time, the Web page you visited before visiting our website, your activities and purchases on our websites, and other analytical information associated with the sites.
Non-GoSmart Websites. When your device's Web browser utilizes our data services to access non-GoSmart websites, we automatically capture information associated with your browsing activities, and measure and monitor network and Internet connection performance, throughput, latency, and similar network data.
- Voice Controlled Applications
If you use a voice-controlled application, that application may collect and record your requests and other information from you and your phone.
Information From Other Sources
We may also obtain information about you from other sources. For example, we may receive credit information from third-party sources before initiating your service, and updated address information from our shippers or other vendors. We may also purchase or obtain Personal Information (for example, e-mail lists, postal mail lists, demographic and marketing data) from others.
HOW WE USE INFORMATION WE COLLECT ABOUT YOU
We use the information we collect for a variety of business purposes, such as:
- To route your calls or message or otherwise provide you with service;
- To provide and bill for products and services you purchase and charge to your GoSmart account;
- To deliver and confirm products and services you obtain from us;
- To verify your identity and maintain a record of your transactions and interactions with us;
- To provide customer and technical services to you;
- To create, modify, improve, enhance, remove or fix our network, products and services and their performance;
- To identify and suggest products or services that might interest you;
- To make internal business decisions about current and future product and service offerings;
- To provide you customized user experiences, including personalized product and service offerings;
- To protect our rights, interests, safety and property and that of our customers, service providers and other third parties; and
- To comply with law or as required for legal purposes.
We may use Personal Information, including voice print recordings, account information (such as purchase patterns) and device information for fraud investigations or preventionWe provide fraud prevention services to banks or other third parties. As part of this service, we may verify your phone number to help those third parties prevent your personal information from being used for fraudulent purposes . We also may provide the information you report as spam to 7726 to a third party to prevent fraud or network abuse, and we may share such information with government agencies and others that work to combat spam and prevent fraudulent, deceptive, and unfair practices.
We may use information we collect to contact you about T-Mobile or third-party products, services, and offers that we believe you may find of interest. We may contact you by telephone, postal mail, e-mail, or other methods. You may opt-out of receiving marketing communications from us at any time as outlined below in Choices Regarding Use of Your Information.
We do not publish directories of our customers' wireless numbers; nor will we provide or make such numbers available to third-parties for listing in their public directories, without the customer's prior consent.
Performance, Diagnostics & Management
Information collected by T-Mobile from devices, our network and WiFi usage permits T-Mobile to perform diagnostic analyses and understand how your device is performing overall. Diagnostic data helps T-Mobile troubleshoot technical issues related to your device's performance such as battery life, dropped calls, processing speed, device memory, service coverage, and network and WiFi signal strength that you and other customers may experience. If you are using a device in WiFi mode, we may collect information about that usage, such as the routing address and IP address. T-Mobile also may use diagnostic data to identify and recommend products and services.
We use location information to route wireless communications and to provide 911 service, which allows emergency services to locate your general location. We may disclose, without your consent, the approximate location of a wireless device to a governmental entity or law enforcement authority when we are served with lawful process or reasonably believe there is an emergency involving risk of death or serious physical harm.
Depending on your device, you may also be able to obtain a wide array of services based on the location of your device (for example, driving directions, enhanced 411 Directory Assistance or search results, etc.). These data services, known as Location-Based Services ("LBS") are made available by GoSmart and other entities, usually via applications. These services use various location technologies and acquire location data from various sources.
These applications and services use various location technologies (including Global Positioning Satellite ("GPS"), Assisted GPS ("AGPS"), cell ID and enhanced cell ID technologies) to identify the approximate location of a device, which is then used in conjunction with the application to enhance the user's experience (for example, to provide driving directions, to provide enhanced 411 Directory Assistance or search results, etc.)
LBS may, or may not, involve any interaction with or dependency on GoSmart's network, and location-based services may or may not look to GoSmart's network to obtain location data. Where GoSmart allows third parties the capability of accessing data about your location that is derived from the GoSmart network, we require those third parties to observe specific privacy and security protections consistent with this policy.
It is important that you understand the location capabilities and settings of your device, and that you carefully read and understand the terms under which these services are provided – whether by GoSmart or another entity.
You should carefully review the privacy policies and other terms of third-parties with whom you have authorized the sharing of your location information, and you should consider the risks involved in disclosing your location information to other people.
Where GoSmart itself provides a location-based service, you will receive notice of the location features of the service and collection of location data is with your consent. You will be provided options for managing when and how such information should be shared. GoSmart and T-Mobile follow the CTIA's Best Practices Guidelines for Location-Based Services, which are available here.
You may see advertisements when you visit our websites, mobile websites or on your device. GoSmart may help advertisers better reach GoSmart customers by providing certain customer information, including device type, geographic information, language preferences or demographic information obtained from other companies. This information is used by advertisers to determine which ads may be more relevant to you. However, we do not share outside of GoSmart any information that identifies you personally without your consent. Some examples of the types of advertising you might see include:
GoSmart Ads on GoSmart Websites. GoSmart may provide advertisements, such as banner ads, on our Websites, mobile websites, and in mobile applications and widgets you may download, access or use on your device.
Other Company Ads on GoSmart Websites. You may also see third-party advertisements on some GoSmart Websites, services, or devices. These third-party advertisers, or their ad networks, may place or access cookies, web beacons, or similar technologies on your device and may collect certain anonymous or de-identified information about your visit on our websites. The third-party advertisers who provide these ads may use this information to provide you with advertising on our websites, as well as on other websites. GoSmart does not have control over or access to any information contained in the cookies that are set on your computer or device by ad servers, ad networks, or third-party advertisers.
Choices about Advertising
National Advertising Initiative (NAI). Third-party advertisers or ad networks operating on our Websites are required to participate in the opt-out process established by the Network Advertising Initiative (NAI). To learn more, or to opt-out of the automatic collection of information by these parties, please visit the NAI site. If you opt out, you will continue to receive the same number of ads on our websites, but they may be less relevant because they will not be based on your interests. You may still see ads related to content on a Web page or in an application or based on other non-Personal Information. Please note that this opt-out is cookie-based. If you change computers or devices, change Web browsers, or delete cookies, you will need to visit the NAI site and opt-out again.
WHEN WE SHARE INFORMATION COLLECTED ABOUT YOU
We do not sell, license, rent, or otherwise provide your Personal Information to unaffiliated third-parties (parties outside the GoSmart or T-Mobile corporate family) to market their services or products to you without your consent. We may, however, disclose your information to unaffiliated third-parties as follows:
With Your Consent
We may disclose Personal Information about you to third-parties with your consent. We may obtain your consent in writing; online, through "click-through" agreements; when you accept the terms of disclosures on your phone for certain applications or services; orally, in our stores or on the phone, including through interactive voice response; or implicitly, for example, when you purchase a product and ask that it be shipped to your home, consenting to our disclosure of your name and address to a third-party shipping company to complete delivery.
To Our Service Providers
We may disclose information to third-party vendors and partners who complete transactions or perform services on our behalf (for example, credit/debit card processing, billing, shipping, repair, customer service, auditing, and marketing).
Third-Party Carriers and Suppliers
If you are roaming on the network of another carrier or WiFi service provider, your wireless telephone number, your location, the numbers you dial, and other information about your usage will be available to that carrier to facilitate that service.
In a Business Transfer
We may sell, disclose, or transfer information about you as part of a corporate business transaction, such as a merger or acquisition, joint venture, corporate reorganization, financing, or sale of company assets, or in the unlikely event of insolvency, bankruptcy, or receivership, in which such information could be transferred to third-parties as a business asset in the transaction.
For Legal Process & Protection of GoSmart and Others
We may disclose Personal Information, and information about you, or your communications, where we have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary:
- to satisfy any applicable law, regulation, legal process or enforceable governmental request;
- to enforce or apply agreements, or initiate, render, bill, and collect for services and products (including to collection agencies in order to obtain payment for GoSmart products and services);
- to protect our rights or interests, or property or safety or that of others;
- in connection with claims, disputes, or litigation – in court or elsewhere;
- to protect users of our services and other carriers or providers from fraudulent, abusive, or unlawful use of, or subscription to, such services;
- When information is reported to the Spam Reporting Service, it may be shared with government agencies and others that work to combat spam and prevent fraudulent, deceptive, and unfair practices;
- to facilitate or verify the appropriate calculation of taxes, fees, or other obligations due to a local, state, or federal government; or
- in an emergency situation.
Co-Sponsored Websites and Partners
We may provide information that does not identify you personally to third-parties for marketing, advertising or other purposes.
Third-Party Applications for Your Devices
We do not publish directories of our customers' wireless numbers; nor will we provide or make such numbers available to third-parties for listing in their public directories, without the customer's prior consent.
HOW WE STORE AND PROTECT THE INFORMATION COLLECTED ABOUT YOU
Protecting Your Information
We use a variety of physical, electronic, and procedural safeguards to protect Personal Information from unauthorized access, use, or disclosure while it is under our control.
Under federal law, you have a right, and we have a duty, to protect the confidentiality of CPNI and we have adopted policies and procedures designed to ensure compliance with those rules. We will not intentionally disclose your CPNI to third-parties without your permission, except as allowed under FCC rules, applicable law, or explained in this Policy.
Retention and Disposal
We retain information only for as long as we have a business or tax need or as applicable laws, regulations, or government orders require. When we dispose of Personal Information, we use reasonable procedures designed to erase or render it unreadable (for example, shredding documents and wiping electronic media).
HOW YOU CAN UPDATE YOUR INFORMATION AND CHOOSE HOW WE CONTACT YOU
Access to Your Information
You may access and modify your contact information at a GoSmart retail store, or by contacting us using the information in the "How to Contact Us" section below.
Choices Regarding Use of Your Information
A GoSmart marketing communication is when we contact you directly about offers for services or products GoSmart or our partners sell. We want to provide you with meaningful choices regarding our marketing communications and you may choose to limit or opt-out of marketing communications from GoSmart at any time. Although you may elect not to receive marketing information from us, if you subscribe to our services or buy our products, you will continue to receive customer-service and transactional notices, and similar communications.
If you are a GoSmart customer, you may manage your marketing communications preferences online here.
You may also manage your marketing preferences by contacting Customer Service by dialing 611 from your GoSmart phone or 1- 877-582-7788 from any phone, or, with respect to marketing e-mails and text messages, by following the "unsubscribe" instructions on any marketing e-mail we send you.
Do Not Call Registry
The FTC maintains a National Do Not Call Registry at https://www.donotcall.gov/, and your state may maintain its own Do Not Call Registry. Putting your number on these Registries also may limit our telemarketing calls to that number.
YOUR ROLE IN PROTECTING YOUR PRIVACY
Protecting Your Personal Information
You play an important role in ensuring the security of Personal Information. We encourage you to use passwords to prevent unauthorized access to your device, your online account, and your voicemail. You may also establish an optional password to identify yourself during calls with our Customer Service representatives. We recommend that you use unique, non-obvious passwords, that you periodically change your passwords, and that you not share your passwords with others.
Many devices store information in the device's memory, on the SIM card, and/or on SD memory cards. Therefore, before selling, discarding, trading in, or giving away your device, be sure you remove and retain your SIM and SD memory card and follow the manufacturer's instructions for deleting Personal Information or other data on the device. (This can be found in your owner's manual or on the manufacturer's Web site.)
Lost or Stolen Devices
In order to protect you, please notify us immediately by calling Customer Care at 611 (from a GoSmart phone) or 1- 877-582-7788 (from any phone) if you believe your device has been lost or stolen or if you believe your Personal Information has been accessed without your consent.
Limit Third-Party Access
If you provide a third-party with access to your device, you should understand that your Personal Information may be accessed, deleted, altered, or transferred to another device or our network servers by the person using the device, and that we will treat that user as you for purposes of this Policy.
Caller ID Blocking
When you use GoSmart communications services, your name and/or telephone number may be transmitted and displayed on the receiving party's communications device and/or phone bill unless you block that information, which you can generally do by dialing *67 prior to dialing the called party's number. Refer to the specific instructions for your communication device regarding Caller ID Blocking. Caller ID Blocking does not prevent the display of your information when you dial certain business numbers, including 911, 900 numbers, or toll-free numbers.
Social Networking, Forums and Chat Rooms
If you use or link to a public forum, bulletin board, chat room, or social network on or from a GoSmart Web site, be aware that any information you post or submit can be read, collected, or used by other users of these forums, including to send you unsolicited messages. We urge you not to share your Personal Information (for example, your name, phone numbers, addresses, passwords, etc.) on these websites. We are not responsible for access to or use of information you choose to submit or share with others. For example, if you post your wireless number on a social network in order to receive updates by text message, standard message charges will apply to such messages.
OTHER INFORMATION YOU SHOULD KNOW
Consumer Code for Wireless Service
We follow the Consumer Code for Wireless Service established by the Cellular Telecommunications & Internet Association ("CTIA"). In doing so, we want to help customers understand their bills, receive quality service, and make informed choices and conform our information practices under this Policy to meet the requirements of applicable federal and state laws and regulations.
Your California Privacy Rights
California Civil Code Section 1798 entitles California customers to request information concerning whether a business has disclosed Personal Information to any third parties for the third parties' direct marketing purposes. As stated in this Policy, GoSmart will not sell or share your Personal Information with non-GoSmart companies for their direct marketing purposes without your consent. California customers who wish to request further information about our compliance with this law or have questions or concerns about our privacy practices and policies may contact us as specified in the "How to Contact Us" section below.
How We Communicate Changes to This Policy
We may update this Policy to provide clarification of our practices. If we make changes, we will notify you by revising the date at the top of the Policy and, in some cases, we may provide you with additional notice (such as adding a statement to the homepage of our Website or sending you an email notification). You should refer to this Policy often for the latest information and the effective date of any changes
How to Contact Us
If you have any questions or comments about this Policy or about GoSmart's privacy practices, please call Customer Service at 611 (from a GoSmart phone) or 1- 877-582-7788 (from any phone) or send an e-mail message to GoSmart_Privacy@T-Mobile.com. You may also direct your privacy-related comments or questions to the address below:
Attn: Privacy Office
12920 SE 38th Street
Bellevue, Washington 98006