Contact Us | GoSmart Support

Contact Us

Whether you have questions about your phone or you just want to know more about GoSmart Mobile, we offer many ways to get in touch.

Dial us for information about your account

Just dial one of the following short codes and press Send and we'll give you the info you need. It’s fast, easy, and free!


#BAL# (#225#)

Account balance and renewal status

#ILD# (#453#)

International Calling Allowance balance

#MIN# (#646#)

Minutes used this cycle

#MSG# (#674#)

Messages used this cycle

#WEB# (#932#)

Web data used this cycle

Refill your account

You can add money to your account online, through the automated phone system or at any of our GoSmart Mobile retail locations. Or, set up Auto Pay and refill your account automatically each month. For more information on refill options, click here.

Get answers online

Find answers to many common questions and service needs in our online Support Center. If you don't see the topic you need, try the search bar in the site header to search additional topics.

Find a Store

There are thousands of GoSmart retail locations from coast to coast. To find a store near you, click here.

Give us a call

Get in touch, free of charge. Just dial 611 from your GoSmart Mobile phone or call 1-877-582-7788. Our Customer Service representatives are available from 4:00 a.m. to 10:00 p.m. Pacific, seven days a week. Automated account help is available 24 hours a day, 7 days a week.

Shopping for a new GoSmart Mobile phone or SIM Kit?

You can purchase GoSmart Mobile phones and SIM Kits at our online store or at a GoSmart Mobile retail location. To find a store near you, click here.

To track an order you placed through our online store, click here. If you have additional questions about an order placed through our online store, you can reach Order Support at 1-855-654-7147, Monday through Friday from 5:00 a.m. to 5:00 p.m. Pacific. Order Support can only assist with questions about orders placed through our online store.

Questions about a Rebate?

You can start a rebate online or track a rebate in process. For other rebate related questions, you can reach Rebate Support at 1-800-737-7454, Monday through Friday from 6:30 a.m. to 5:00 p.m. Pacific. Rebate Support can only assist with questions about rebates.