Accessibility | GoSmart Support

Accessibility

ACCESSIBILITY POLICY

Last updated: June 9, 2015

GOSMART MOBILE IS COMMITTED TO PROVIDING PRODUCTS AND SERVICES THAT MEET A VARIETY OF COMMUNICATION NEEDS.
HEARING AID COMPATIBILITY

Some hearing aid users may detect interference in the form of a buzzing, humming, or whining noise when using a wireless phone. The amount of interference experienced may vary due to immunity level differences of hearing aids.

A rating system (M1 through M4 for microphone or T1 through T4 for telecoil) is used to assist consumers with identifying handsets designed to be compatible with hearing aids. FCC rules require labeling of phones that receive a rating of 3 or 4, which are deemed to be hearing aid compatible. Phones that receive a rating of 3 or 4 usually cause the least amount of interference. Typically, the higher the M or T rating assigned to a phone, the less interference.

Although the rating system is not a guarantee, it is a useful tool for consumers to determine the most appropriate wireless handset.

For additional information about hearing aid compatibility with digital wireless phones, see the Hearing aid compatibility brochure and the FCC Guide.

Important Note:

These phones have been tested and rated for use with hearing aids for some of the wireless technologies that they use. However, there may be some newer wireless technologies used in these phones that have not been tested yet for use with hearing aids. It is important to try the different features of your phone thoroughly and in different locations, using your hearing aid or cochlear implant, to determine if you hear any interfering noise. Consult your service provider or the manufacturer of your phone for information on hearing aid compatibility. If you have questions about return or exchange policies, consult your service provider or phone retailer.

Handsets with Wi-Fi Calling have not been tested for hearing aid compatibility in Wi-Fi Calling mode.

HEARING AID-COMPATIBLE PHONES

GoSmart Mobile currently offers the following hearing aid-compatible handsets—All rated at M3 or better:

  • Coolpad Flo
  • ZTE V768

For GoSmart Mobile Device and accessory returns and exchanges, see the applicable return policy, which is available at your place of purchase. Some GoSmart Mobile Devices and accessories may not be refunded or exchanged, and you may be required to pay a restocking fee. Prepaid Service is non-refundable, and no refunds or other compensation will be given for unused airtime balances.

OFFERINGS FOR PERSONS WITH VISION LOSS

GoSmart Mobile offers to its customers with disabilities accessible services and device options supported by a variety of operating systems.

GoSmart Mobile’s account statements are provided online on the GoSmartMobile.com website and are accessible to the visually impaired using readily available reading programs.

For additional information on GoSmart Mobile’s offerings, please contact Customer Care department at www.gosmartmobile.com, by calling 1-877-582-7788 or 611 from your device, or by writing to: GoSmart Mobile Customer Relations, P.O. Box 3220, Albuquerque, NM 87190. Puerto Rico customers must direct written notices to: GoSmart Mobile Customer Relations, 500 Ave. Roberto H. Todd (Pda. 18 – Santurce), San Juan, Puerto Rico 00907-3941, Attn: Customer Care Manager.

For additional information on accessibility solutions in the Android marketplace for persons with disabilities, please visit www.google.com/accessibility/products.

For questions regarding accessibility on your iPhone, please visit www.apple.com/accessibility.

For questions regarding accessibility on your Windows Phone, please visit www.windowsphone.com/en-us/how-to/wp8/basics/accessibility-on-my-phone.

For questions regarding accessibility on your BlackBerry handset, please visit us.blackberry.com/legal/accessibility.html.

GOSMART MOBILE TTY POLICY

TTY, also known as Text Telephone Device or Telecommunication Device for the Deaf (TDD), is a special device required at both ends of the conversation that enables people who are deaf, hard of hearing, or speech-impaired to use the telephone to communicate. TTY works by allowing people to type messages back and forth to one another instead of talking and listening.

The FCC requires digital wireless carriers to have the capability to transmit a call from a wireless phone that is connected to a TTY. While the FCC mandate pertains specifically to calls made to 9-1-1, the ability to make a call to 9-1-1 means that they can also complete a call to anyone, anywhere, provided the party on the receiving end of the call also has a TTY.

TTY ON GOSMART MOBILE'S NETWORK

GoSmart Mobile’s network is TTY compatible. All GoSmart Mobile price plans and most handset features will work with TTY. Customers will need to visit a GoSmart Mobile retail store or contact Customer Service for assistance with selecting the proper rate plan and service activation. Customers can contact Customer Service at www.gosmartmobile.com, at www.gosmartmobile.com, by calling 1-877-582-7788 or 611 from their device, or by writing to: GoSmart Mobile Customer Relations, P.O. Box 3220, Albuquerque, NM 87190. Puerto Rico customers should direct written notices to: GoSmart Mobile Customer Relations, 500 Ave. Roberto H. Todd (Pda. 18 – Santurce), San Juan, Puerto Rico 00907-3941, Attn: Customer Care Manager.

SUPPORT

GoSmart Mobile will provide accessible support for wireless network service, and with billing inquiries.

INQUIRIES

For media requests contact our Media Relations Team at mediarelations@t-mobile.com.